ICT Service Desk Technician

Company OverviewCMS Computers is a leading provider of ICT solutions, committed to delivering exceptional customer service and support. We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission of providing world-class technical support.Job Description:Provide technical assistance to customers...

About the Role:We are seeking a skilled and experienced Technical Service Desk Analyst to join our team at CMS Computers. As a Technical Service Desk Analyst, you will be responsible for providing technical support and resolving incidents related to ICT infrastructure. This will involve logging issues, assigning severity levels, tracking progress, and...

About the RoleThe Technical Support Specialist will play a critical role in ensuring the smooth operation of our ICT infrastructure. As a member of our IT team, you will be responsible for troubleshooting and resolving technical issues, as well as providing exceptional customer service.Key Accountabilities:Troubleshoot and resolve technical issues related to...

Job DutiesCMS Computers seeks a highly skilled Service Desk Technician to join our team. The successful candidate will be responsible for providing technical assistance, resolving technical issues, and contributing to the improvement of our service delivery. The ideal candidate will possess strong technical expertise, excellent communication skills, and a...

**Job Summary**We are seeking an experienced IT Help Desk professional to join our team. As an IT Help Desk technician, you will be responsible for installing, maintaining, and troubleshooting computer systems and networks to ensure optimal functionality.

Overview:CMS Computers is committed to delivering exceptional service to its clients. Our Help Desk Support Specialists play a critical role in ensuring that our clients receive timely and effective technical support. We are seeking a highly motivated and experienced professional to join our team as a Technical Service Desk Analyst.Key Responsibilities:The...

Job DetailsAbout the JobWe are seeking an experienced technical professional to join our team as a Help Desk Technician. In this role, you will serve as the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Your primary responsibility will be to provide primary user support and customer service, responding to...

At CMS Computers, we are seeking a skilled Help Desk Support Specialist to join our team. This is a challenging role that requires excellent communication and problem-solving skills.Job DescriptionThe successful candidate will be responsible for providing first-level support for all ICT-related incidents and service requests. They will work closely with...

Job SummaryWe are seeking an experienced IT help desk technician to join our team at Wipro Limited. As an IT help desk technician, you will be responsible for providing technical support to customers over the phone and remotely. You will troubleshoot and resolve customer complaints in a timely and professional manner.ResponsibilitiesProvide technical support...

Job DescriptionJob Responsibilities :- The help desk service will serve for all ICT related incidents and service requests.- The service will provide a Single Point of Contact (SPOC) and also resolution of all the incidents with root cause analysis that may arise during the Operations phase.- The team should have adequate knowledge to resolve basic problems...

Job SummaryCompucom is seeking a highly skilled IT Help Desk Technician I-3 to join our team. As a Help Desk Technician, you will be responsible for providing technical support to end-users, resolving desktop application issues, and ensuring customer satisfaction.In this role, you will work closely with other teams to identify and implement process...

Company Overview:CMS Computers is a leading technology company that provides innovative solutions to its clients. We are seeking a highly skilled Help Desk Support Specialist to join our team.Job Description:The Help Desk Support Specialist will be responsible for providing technical support and resolving incidents related to ICT infrastructure. This...

Job DescriptionCMS Computers is seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical assistance to customers via phone,...

Job DescriptionRole: Service Desk ExecutiveRequirement: -Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage ones time to meet the demands of our associates.Responsibilities- Respond to telephone, email,...

Years of experience: 3-5 yearsJob Location: Pune/ChennaiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

About the RoleThis position serves as the escalation point for Service Desk Analysts II and I, offering solutions such as setting up workspaces, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and navigation assistance.Main ResponsibilitiesDeliver high-quality service...