Technical Service Desk Analyst

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes.This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk Analyst · Act as Single point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. Key Responsibilities Deliver exceptional service and support to end-users using an online Service Desk ticketing system....

Provide the first line of support for incident investigation and resolution for customers Provide remote assistance ticket resolution to a range of internal and external customers responsible for handling escalations follow ups and customer service Job title Analyst - Service Desk First point of contact for Capita Customers providing 1st Line...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

**About the Role**We are looking for a highly motivated and experienced Senior Service Desk Analyst to join our team at TransPerfect. As a key member of our IT department, you will play a crucial role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver exceptional service and support to end-users using...

Job DescriptionThe Role: IT Support - OtherIn this role, you will be responsible for providing exceptional technical support to our customers. As a Service Desk Expert, you will be the first point of contact for all technical issues and will work closely with the team to resolve these incidents.You will be required to have strong analytical and...

Job Description Details: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call center solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk...

About the RoleThe Technical Support Specialist will play a critical role in ensuring the smooth operation of our ICT infrastructure. As a member of our IT team, you will be responsible for troubleshooting and resolving technical issues, as well as providing exceptional customer service.Key Accountabilities:Troubleshoot and resolve technical issues related to...

Job DescriptionWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Job DescriptionWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Job DescriptionWe are looking for an IT Service Desk Professional to join our team at Fujitsu. As an IT Service Desk Professional, you will play a crucial role in providing timely and effective technical assistance to customers.Your primary responsibilities will include:Providing direct technical assistance to customers via phone, email, and chatEnsuring...

Job SummaryWe are seeking a highly motivated and skilled Technical Service Desk Expert to join our team at Fujitsu. As a key member of the Service Desk team, you will be responsible for providing technical support to our customers and working closely with the team to resolve technical issues.You will be required to have strong technical skills, including...

ResponsibilitiesService Desk OperationsManaging the service desk daily, handling fixed-line and mobile queries.Managing and resolving service tickets for solutions products and services.Using remote management tools to diagnose and resolve customer issues.Prioritising workflow in alignment with customer SLA requirements via service boards.Customer...