Service Desk Analyst

Years of experience: 3-5 yearsJob Location: Pune/ChennaiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job DescriptionOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. Key Responsibilities Deliver exceptional service and support to end-users using an online Service Desk ticketing system....

Provide the first line of support for incident investigation and resolution for customers Provide remote assistance ticket resolution to a range of internal and external customers responsible for handling escalations follow ups and customer service Job title Analyst - Service Desk First point of contact for Capita Customers providing 1st Line...

ABOUT THE JOB: Come grow with us We're motivated to keep growing our business with new top talent. It's our people that make it happen If you're looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read on WHAT YOU'LL BE DOING: Work within the defined Incident, Request, Asset and Configuration Management process....

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

ABOUT THE JOB:Come grow with us We're motivated to keep growing our business with new top talent. It's our people that make it happen If you're looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read onWHAT YOU'LL BE DOING:Work within the defined Incident, Request, Asset and Configuration Management...

ABOUT THE JOB:Come grow with us We're motivated to keep growing our business with new top talent. It's our people that make it happen If you're looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read onWHAT YOU'LL BE DOING:Work within the defined Incident, Request, Asset and Configuration Management...

**Job Summary:**Mphasis seeks an experienced Service Desk Capability Specialist to join our team. As a key member of our service operations group, you will play a vital role in driving the development and implementation of our service desk standards.Responsibilities:Support service delivery teams in executing effective standard operational frameworksDevelop...

**About the Role:**We are looking for an experienced Assistant Manager - Service Desk Excellence to join our team. As a key member of our service operations group, you will play a vital role in driving the development and implementation of our service desk standards.Key Responsibilities:Develop and implement service desk standards to ensure complianceSupport...

IT Service Desk Agent Job DescriptionWe are seeking a highly skilled IT Service Desk Agent to join our team at Compucom. As an IT Service Desk Agent, you will be responsible for providing technical support to our associates, ensuring they have the best possible experience with our company's IT systems. Your primary responsibilities will include:Main...

b Location PuneEmployment Type full-timeDesignation L1 Service Desk SupportJob DetailsPrimary Skills Must have 2-3 years of experience in IT Service Desk - HelpdeskExcellent communication with skills like Active listening empathy technical proficiency professionalism both verbal and written In-depth Technical Support role Advanced troubleshooting...

Key Responsibilities:Call Monitoring and Assessment: Regularly listen to and evaluate service desk calls to ensure adherence to quality standards, communication protocols, and customer service guidelines.Feedback and Training Support: Provide constructive feedback to service desk agents based on call evaluations, highlighting areas for improvement and...

About the TeamWe are seeking a highly skilled Help Desk Analyst to join our team at TransPerfect.In this role, you will be responsible for providing technical support and assistance to our clients. This involves analyzing and resolving customer complaints in a timely and professional manner, documenting and tracking customer interactions using our ticketing...

Role Overview : The role of an IT Service Desk Specialist is to assist internal Smith+Nephew employees in complex issues and requests, support via three main contact channels: Phone Calls, Chats and Web tickets. They will work in accordance with ServiceNow Knowledge base articles and internal processes. Based on these articles and processes, they are...

Job DescriptionRole- Service DeskJob Description- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any shift (24*7)

We are looking for an experienced ICT Service Desk Technician to join our team at CMS Computers. In this role, you will be responsible for managing the day-to-day operations of our help desk service.About the RoleYou will be the primary point of contact for all ICT-related incidents and service requests. Your main objective will be to provide timely and...