Service Desk Analyst

Years of experience: 3-5 yearsJob Location: Pune/ChennaiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. Key Responsibilities Deliver exceptional service and support to end-users using an online Service Desk ticketing system....

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk Analyst · Act as Single point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of...

Provide the first line of support for incident investigation and resolution for customers Provide remote assistance ticket resolution to a range of internal and external customers responsible for handling escalations follow ups and customer service Job title Analyst - Service Desk First point of contact for Capita Customers providing 1st Line...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

**Job Summary:**Mphasis seeks an experienced Service Desk Capability Specialist to join our team. As a key member of our service operations group, you will play a vital role in driving the development and implementation of our service desk standards.Responsibilities:Support service delivery teams in executing effective standard operational frameworksDevelop...

**About the Role:**We are looking for an experienced Assistant Manager - Service Desk Excellence to join our team. As a key member of our service operations group, you will play a vital role in driving the development and implementation of our service desk standards.Key Responsibilities:Develop and implement service desk standards to ensure complianceSupport...

ResponsibilitiesService Desk OperationsManaging the service desk daily, handling fixed-line and mobile queries.Managing and resolving service tickets for solutions products and services.Using remote management tools to diagnose and resolve customer issues.Prioritising workflow in alignment with customer SLA requirements via service boards.Customer...

b Location PuneEmployment Type full-timeDesignation L1 Service Desk SupportJob DetailsPrimary Skills Must have 2-3 years of experience in IT Service Desk - HelpdeskExcellent communication with skills like Active listening empathy technical proficiency professionalism both verbal and written In-depth Technical Support role Advanced troubleshooting...

Key Responsibilities:Call Monitoring and Assessment: Regularly listen to and evaluate service desk calls to ensure adherence to quality standards, communication protocols, and customer service guidelines.Feedback and Training Support: Provide constructive feedback to service desk agents based on call evaluations, highlighting areas for improvement and...

About the TeamWe are seeking a highly skilled Help Desk Analyst to join our team at TransPerfect.In this role, you will be responsible for providing technical support and assistance to our clients. This involves analyzing and resolving customer complaints in a timely and professional manner, documenting and tracking customer interactions using our ticketing...

Role Overview : The role of an IT Service Desk Specialist is to assist internal Smith+Nephew employees in complex issues and requests, support via three main contact channels: Phone Calls, Chats and Web tickets. They will work in accordance with ServiceNow Knowledge base articles and internal processes. Based on these articles and processes, they are...

Job DescriptionRole- Service DeskJob Description- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any shift (24*7)

We are looking for an experienced ICT Service Desk Technician to join our team at CMS Computers. In this role, you will be responsible for managing the day-to-day operations of our help desk service.About the RoleYou will be the primary point of contact for all ICT-related incidents and service requests. Your main objective will be to provide timely and...

Job DescriptionThe ideal candidate will have excellent communication skills, technical proficiency, and the ability to work without direct supervision. They should be able to provide technical support for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox etc.Responsibilities:Provide remote customer...

Job Title: Analyst - Service DeskLocation: Pune, IndiaJob Type: Full-timeContract Type: PermanentWe are seeking a skilled Analyst - Service Desk to join our team at Capita. As a key member of our support team, you will provide first-line technical assistance to internal and external customers, resolving issues efficiently and effectively.Key...