Remote Desktop Support

5 days ago


Pune, Maharashtra, India Tata Consultancy Services Limited Full time
Job Description

Role- Remote Desktop Support

Description

We are seeking an experienced Remote Desktop Support professional to join our team in India. The ideal candidate will have a strong background in providing technical assistance and support to end-users, ensuring a seamless and efficient resolution of issues.

Responsibilities

- Desktop Support, Windows 10, 11 troubleshooting experience
- Good-to-Have Windows Virtual Desktop, Basic Azure, and scripting
- Provide technical support to end-users via remote desktop tools and communication channels.
- Diagnose and resolve hardware and software issues on client systems.
- Manage and prioritize multiple support requests in a fast-paced environment.
- Document all support interactions and solutions in the ticketing system.
- Assist in the setup and configuration of new hardware and software installations.
- Educate users on best practices for IT security and system usage.

Skills and Qualifications

- 5-7 years of experience in remote desktop support or a related technical support role.
- Strong understanding of Windows and Mac operating systems.
- Proficiency in remote desktop tools such as TeamViewer, AnyDesk, or similar applications.
- Experience with Active Directory and user account management.
- Knowledge of network troubleshooting and connectivity issues.
- Excellent communication and interpersonal skills to interact with users effectively.
- Ability to work independently and manage time effectively in a remote working environment.
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