Remote Helpdesk Expert
4 days ago
We value trust, helpfulness, and compassion in our client partnerships at Hawaii Tech Support. As a Helpdesk Engineer, you will be part of a team committed to empowering Hawaii's economy with reliable and secure IT solutions.
This is a unique opportunity to join a remote work-from-home environment, supporting clients with their hardware, software, cloud applications, and networks. Your responsibilities will include:
- Offering expert technical support via phone, email, or chat
- Resolving complex hardware, software, and network issues
- Ensuring timely resolution of IT support tickets
- Configuring and updating systems and applications
- Maintaining comprehensive technical documentation and user guides
- Managing user access and permissions
- Providing education on best practices to improve user productivity
- Performing essential network administration tasks
- Supporting IT infrastructure upgrades and technology rollouts
- Monitoring IT systems for integrity, security, and performance
The ideal candidate will possess:
- Proven experience in a similar Helpdesk role
- Strong proficiency in Windows and macOS operating systems
- In-depth knowledge of networking fundamentals
- Familiarity with RMM tools
- Expertise in Microsoft 365 administration and troubleshooting
- A solid grasp of cybersecurity principles
- Experience with remote desktop applications and helpdesk software
- Certifications like CompTIA A+, Security+, or MCP are highly valued
- Superb communication and multitasking skills
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