Remote Helpdesk Expert

4 days ago


Pune, Maharashtra, India Hawaii Tech Support Full time

We value trust, helpfulness, and compassion in our client partnerships at Hawaii Tech Support. As a Helpdesk Engineer, you will be part of a team committed to empowering Hawaii's economy with reliable and secure IT solutions.

This is a unique opportunity to join a remote work-from-home environment, supporting clients with their hardware, software, cloud applications, and networks. Your responsibilities will include:

  • Offering expert technical support via phone, email, or chat
  • Resolving complex hardware, software, and network issues
  • Ensuring timely resolution of IT support tickets
  • Configuring and updating systems and applications
  • Maintaining comprehensive technical documentation and user guides
  • Managing user access and permissions
  • Providing education on best practices to improve user productivity
  • Performing essential network administration tasks
  • Supporting IT infrastructure upgrades and technology rollouts
  • Monitoring IT systems for integrity, security, and performance

The ideal candidate will possess:

  • Proven experience in a similar Helpdesk role
  • Strong proficiency in Windows and macOS operating systems
  • In-depth knowledge of networking fundamentals
  • Familiarity with RMM tools
  • Expertise in Microsoft 365 administration and troubleshooting
  • A solid grasp of cybersecurity principles
  • Experience with remote desktop applications and helpdesk software
  • Certifications like CompTIA A+, Security+, or MCP are highly valued
  • Superb communication and multitasking skills

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