Desktop Support Specialist

4 days ago


Pune, Maharashtra, India Greenline Pharmacy and Supermarket � Full time
Job Description

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our clients. As a Desktop Support Engineer, you will help install, upgrade and troubleshoot hardware and software systems.

Your primary responsibilities will include:
  • Addressing user tickets regarding hardware, software and networking
  • Guiding customers through installing applications and computer peripherals
  • Diagnosing problems using targeted questions
  • Providing clear, step-by-step instructions
  • Conducting remote troubleshooting
  • Testing alternative pathways until issues are resolved
  • Customizing desktop applications to meet user needs
  • Recording technical issues and solutions in logs
  • Directing unresolved issues to the next level of support personnel
  • Following up with clients to ensure their systems are functional
  • Reporting customer feedback and potential product requests
  • Assisting in creating technical documentation and manuals

Requirements and Skills

To succeed in this role, you should possess the following qualifications:
  • Proven work experience as a Desktop Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Bachelor's degree in Computer Science or relevant field


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