Desktop Support Specialist
4 days ago
We are seeking a skilled Desktop Support Engineer to provide technical assistance to our clients. As a Desktop Support Engineer, you will help install, upgrade and troubleshoot hardware and software systems.
Your primary responsibilities will include:
- Addressing user tickets regarding hardware, software and networking
- Guiding customers through installing applications and computer peripherals
- Diagnosing problems using targeted questions
- Providing clear, step-by-step instructions
- Conducting remote troubleshooting
- Testing alternative pathways until issues are resolved
- Customizing desktop applications to meet user needs
- Recording technical issues and solutions in logs
- Directing unresolved issues to the next level of support personnel
- Following up with clients to ensure their systems are functional
- Reporting customer feedback and potential product requests
- Assisting in creating technical documentation and manuals
Requirements and Skills
To succeed in this role, you should possess the following qualifications:
- Proven work experience as a Desktop Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Bachelor's degree in Computer Science or relevant field
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