Voice Process Specialist

Greetings from TeleperformanceDomestic Voice Process - Customer SupportFreshers can also applyLooking for candidates with minimum 6 months experience in any voice processNo Sales / No TargetsRole: Handling the banking related queries of the customerMandatory: Speaking in English + any one language like Malayalam or HindiQualification: Any DegreeFreshers &...

Job Title:We are seeking a professional to join our Voice Network Operations Center (NOC) team.Support and manage voice/telecom networksTroubleshoot VoIP services and diagnose call issuesMonitor and manage network entities, including routers, switches, and soft switchesKey Responsibilities:Provide end-to-end support for telecom servicesManage & troubleshoot...

As a voice process professional, you will play a pivotal role in delivering exceptional customer experiences.Key Responsibilities:Excellent communication skills and attention to detail are crucial for success in this role.A willingness to adapt to changing work requirements is essential.We are seeking recent graduates with a Bachelor's Degree who are...

As a Quality Assurance Specialist, you will play a pivotal role in driving process excellence and enhancing customer satisfaction in our international voice operations.Key Responsibilities:Develop and implement Six Sigma methodologies to drive defect reduction and continuous improvement.Analyze and optimize Total Number of Abandonments (TNA) and Total Number...

Job Title: Process Improvement SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as a Process Improvement Specialist.The ideal candidate will have excellent communication skills, be able to think critically, and possess the ability to drive process improvements across the organization.This is an exceptional...

Process Improvement SpecialistWe are seeking an exceptional Process Improvement Specialist to join our team. The ideal candidate will have a proven track record of excellence in project management within the luxury residential real estate sector.Key Responsibilities:Define target processes and eliminate waste to improve qualityOptimize flow and efficiency...

As a Team Lead, you will oversee daily operations and team management for our international voice process. You are responsible for supervising a team of voice agents, monitoring performance, and ensuring adherence to targets (KPIs such as call quality, average handling time, resolution rate, etc.).The key responsibilities include:Team Management:Supervise a...

Content Creator Job DescriptionJob Title: Content CreatorAs a Content Creator, you will be responsible for developing and managing original content that aligns with our brand voice and engages our target audience across platforms. This role is ideal for a creative and detail-oriented individual who can produce high-quality content that resonates with our...

Job DescriptionSupport customers via phone, chat, and email for technical and service-related queries.Troubleshoot basic installation, configuration, and usage issues across devices.Handle renewals, refunds, and general service requests.Escalate complex cases and ensure proper documentation and follow-up.Share customer feedback with internal teams and stay...

Job SummaryWe are seeking an experienced and detail-oriented Financial Process Specialist to join our team. This role is responsible for managing financial operations, including reconciliations, automation projects, and data analysis.Main ResponsibilitiesReconciliation and Analysis: Perform reconciliations with external reports, identify gaps, communicate...