Executive Leadership Role

13 hours ago


Jodhpur, Rajasthan, India beBeeTransformation Full time ₹ 18,00,000 - ₹ 21,00,000
Senior Manager Job Description

Purpose:

The Senior Manager will lead a team of operations specialists to process new business and end-to-end policy servicing for group business.

Context:

The Senior Manager will work within the operations department, focusing on group new business & policy servicing, to provide exceptional customer service.

Main Responsibilities:

  • Coordinate with sales and actuarial teams for closure of individual group processes.
  • Achieve issuance of policies and resolution of customer and intermediary queries.
  • Ensure an efficient, effective, professional, and courteous service is provided to intermediaries and customers.
  • Implement and maintain agreed quality and quantity controls to aid proactive management and problem anticipation.
  • Supervise and train a high-performing team to meet business needs.
  • Coordinate with finance for reconciliation of policy account balance.
  • Lead transformation and digitization of group business.

Requirements:

MBA/ACII with at least 8-10 years' experience in customer services or operations departments. Associate of Insurance Institute is an added advantage.

Key Skills/Knowledge:

  • Good experience in financial services operations.
  • Group operation department experience in an insurance company is essential.
  • Data processing expertise to deliver operational efficiency.
  • Computer skills in database and office management software, including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.


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