Service Delivery Expert

14 hours ago

Belgaum, Karnataka, India beBeeSpecialist Full time ₹ 2,16,000 - ₹ 2,40,000

Job Title: Employee Service Manager

We are seeking an enthusiastic and service-oriented professional to fill this role.

This position is responsible for addressing employee queries related to payroll, HR policies, benefits, and other internal processes.

The ideal candidate will have strong communication skills, basic HR/payroll knowledge, and a passion for employee satisfaction.

Key Responsibilities:

  • Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  • Log, track, and ensure timely resolution of employee concerns.
  • Coordinate with HR, Payroll, and Finance teams to resolve issues.
  • Provide clear communication and guidance on company policies and procedures.
  • Maintain employee records with accuracy and confidentiality.
  • Support the development of FAQs, knowledge base, and employee self-service tools.
  • Escalate complex cases to senior team members when required.

Required Skills and Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Basic knowledge of labor law and payroll practices preferred.
  • Strong communication skills (Spanish required, English is a plus).
  • Good organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Benefits:

This role offers opportunities for growth and development in a dynamic and supportive work environment.

Others:

As a member of our team, you will be working closely with various departments to provide excellent customer service and support.

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