IT Change Management Professional

1 day ago

Chennai, Tamil Nadu, India beBeeit Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: IT Service Management Specialist

Job Description:
This role is responsible for managing IT changes and incidents within our organization. The ideal candidate will have strong governance, risk assessment, communication, and problem-solving skills to drive operational efficiency and minimize business disruptions.

Key Responsibilities:
  • Establish and enforce IT change management policies and frameworks in alignment with best practices.
  • Assess risk, impact, and feasibility of proposed changes, ensuring minimal disruption to business operations.
  • Onboard development teams to IT change management tools and create workflows for them.
  • Ensure proper testing, validation, and rollback strategies are documented for the change.
  • Track and report on change success rates, failed changes, and change-related incidents.
  • Work with cross-functional teams to align changes with business priorities and IT governance policies.
  • Maintain IT change management documentation/proof for compliance purposes.

Required Skills and Qualifications:
  • 5+ years of experience in IT service management, change management, or incident management.
  • Strong understanding of ITIL change & incident management processes.
  • Experience with IT service management tools such as ServiceNow, BMC Remedy, Jira, Splunk, PagerDuty.
  • Ability to perform risk assessment and impact analysis for IT changes and incidents.
  • Crisis management and decision-making skills in high-pressure situations.
  • Strong stakeholder communication and coordination abilities across technical and business teams.
  • Hands-on experience in cloud-based, DevOps, and Agile environments.

Benefits:
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Our team is passionate about delivering exceptional customer service and working collaboratively to achieve our goals. We encourage professional growth and development through training, mentorship, and opportunities for advancement. Join our team and take your career to the next level

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