Revenue Growth Specialist

3 days ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

About us

Our mission is to empower businesses to drive revenue growth via WhatsApp. We're a trusted platform for top brands, driving 25–80% of revenues for our clients.

  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a startup shaping the future of WhatsApp-led engagement.

Key Responsibilities:

  • Manage customer inquiries across various channels.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements:

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

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