Senior Customer Engagement Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Relationship Manager

We are seeking a skilled and customer-focused Relationship Manager to join our team for our affordable group housing project.

This project is developed under the affordable housing policy of Awas Bandhu, U.P. Housing & Development Board, Uttar Pradesh Government, offering a great career growth opportunity for individuals looking to establish themselves in the real estate and housing sector.

The successful candidate will be responsible for building and maintaining strong relationships with customers, ensuring high satisfaction levels.

Key Responsibilities:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.

Benefits:

  • Competitive salary + Performance-based incentives

Why this Role?

  • Opportunity to work in a state government-backed affordable housing project.
  • Career growth prospects in the real estate sector.
  • Positive and professional work environment.

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