YAAP - Manager - Client Solutions Specialist
2 weeks ago
We are seeking an experienced Client Manager to join our team at YAAP Digital Private Limited. As a Client Manager, you will be responsible for forging strong, lasting connections with our diverse clientele, becoming their trusted advisor and ally in their journey with us.
Key Responsibilities:
- Develop and implement effective client engagement strategies to deliver exceptional results.
- Dive deep into client requirements, uncovering insights and understanding nuances to tailor solutions that exceed expectations.
- Ensure seamless communication that keeps clients informed, engaged, and delighted.
- Embrace challenges with open arms, leveraging your creativity and resourcefulness to find innovative solutions to client concerns.
- Coordinate seamlessly between internal teams and clients, ensuring projects are delivered on time, on budget, and with a sprinkle of wow factor.
- Be the ears and voice of our clients, gathering feedback, analyzing trends, and driving continuous improvement in our services.
Requirements:
- Bachelor's degree in business, Marketing Communication or related fields (Master's preferred)
- Proven experience in client services or account management, preferably in a digital agency or similar environment for at least 35 years.
- Excellent presentation skills.
- Good knowledge of digital platforms.
- Ability to work effectively both independently and as part of a team.
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