Enterprise Asset Optimization Specialist

2 days ago

Bengaluru, Karnataka, India beBeeClientAssetManager Full time ₹ 5,00,000 - ₹ 8,00,000

Job Title: Client Asset Manager

We are seeking a skilled Client Asset Manager to join our team. As a Client Asset Manager, you will be responsible for managing the life cycle of our clients' assets, including collating asset information from various sources, building the most accurate view of installed base, analyzing data and managing service contracts.

Key Responsibilities:
  • Deliver IT Asset Management service for one or multiple clients;
  • Serve as the single point of contact to the client, partner and internal stakeholders;
  • Manage, track, report on and resolve issues with the clients' installed base data;
  • Collaborate with the Customer Experience team to deliver clean IB insights and enable smooth life cycle management;
  • Ensure that customer's IB is in the right contract, right location and under right coverage;
  • Onboard new customers, aggregate/reconcile IB data from disparate sources and present IB insights to customers;
  • Learn customers' processes relating to Installed Base data management and recommend changes to improve it;
  • Identify discrepancies and execute processes for managing Move, Add Change, and Delete activities;
  • Provide ongoing IB maintenance support to customers.
Required Skills and Qualifications:
  • High level of Excel mastery;
  • Ability to work with Client tools and databases;
  • Excellent communication skills, bold, assertive and possess a sense of ownership of the accounts/customers;
  • Ability to produce reports for Customers, Account Teams and other stakeholders;
  • At least 4 years of overall customer engagement experience and 2 years of relevant experience;
  • Strong interpersonal/communication skills – verbal and written;
  • Knowledge of Client products and services (desired).
Benefits:

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

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