Recruitment Operations Associate

3 weeks ago


Mumbai, Maharashtra, India V5 Global Services Private Limited. Full time

We are seeking a Recruitment Operations Associate to join our Talent Acquisition team at V5 Global Services Private Limited. This role involves interacting with candidates via various communication channels, including phone calls, emails, and instant messaging platforms.

Responsibilities:

Primary Responsibilities:

  • Make outbound calls to candidates to motivate them to complete their job applications.
  • Schedule and reschedule the first day of work for new employees and share necessary details with them.
  • Review application forms to ensure all information is accurately filled out.
  • Handle inbound calls and resolve candidate queries in a timely manner.
  • Respond to candidate queries via email and text messages.
  • Resolve queries on a ticketing platform, with knowledge of ServiceNow being an added advantage.

Additional Requirements:

  • Provide an excellent experience to candidates, maintaining a quality score of 90% or higher.
  • Escalate complex issues and seek advice when necessary.
  • Ensure process controls are in place, and maintain and update process documentation as required for compliance.
  • Maintain the security and confidentiality of client data.
  • Ensure customer satisfaction.

Required Skills and Experience:

  • Bachelor's degree in any field.
  • Proven work experience in an international contact center environment, preferably in the USA.
  • Ability to work under strict timelines and deliver results.
  • Neutral accent and excellent communication skills (verbal and written).
  • An ability to handle sensitive and confidential information.
  • Agile and flexible with work schedule.
  • Experience working and navigating multiple systems/tools.
  • Logical and analytical thought process.
  • Willingness to work in any US shift (EST/CST/MST/PST) and rotational shifts as required.

Compensation and Benefits:

  • Freshers: ₹25,000 per month.
  • 0-2 years of relevant experience: ₹32,000 per month.
  • 3-5 years of relevant experience: ₹40,000 per month.

Location:

V5 Global Services Private Limited, Airoli (Mumbai) and Bangalore (Adugodi, Mahadhevapura).



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