Recruitment Associate

4 weeks ago


Mumbai, Maharashtra, India V5 Global Services Private Limited. Full time

About the Role:

V5 Global Services Private Limited. is seeking a highly skilled Recruitment Associate to join our Talent Acquisition team. In this role, you will be responsible for interacting with candidates, scheduling/rescheduling first days, and sharing necessary information.

Key Responsibilities:

  • Make outbound calls to motivate candidates to complete job applications.
  • Schedule/reschedule first days of work and share necessary information.
  • Review application forms for completeness.
  • Handle inbound calls and resolve candidate queries.
  • Respond to candidate queries via email/text.
  • Resolve queries on a ticketing platform.
  • Provide excellent candidate experience.
  • Maintain a quality score of 90% and above.
  • Educate yourself on process documentation and maintain compliance.
  • Contribute to team building activities.
  • Maintain client data confidentiality.
  • Ensure customer satisfaction.

Requirements:

  • Bachelor or Graduate degree in any stream.
  • Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
  • Experience working under strict timelines.
  • Neutral accent.
  • Excellent communication skills (verbal and written).
  • Ability to handle sensitive and confidential information.
  • Agile and flexible work schedule.
  • Experience working on multiple systems/tools.


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