Senior Operations Executive
4 weeks ago
About Expertia AI
Expertia AI, a leading innovator in AI solutions, is seeking a seasoned professional to fill the role of Senior Operations Executive. This position will play a crucial part in driving our customer-centric approach, ensuring seamless interactions with our clients and stakeholders.
Key Responsibilities:
Lead a team of supervisors to deliver exceptional results on the ground
Develop and maintain strong relationships with clients, addressing their needs and concerns
Build and manage a network of third-party contractors for property-related work
Respond to maintenance issues reported by tenants and owners, resolving them efficiently
Schedule property inspections and produce comprehensive reports
Update and maintain databases of daily activities according to company standards
Collect rent, track rent escalation, manage lease terminations, and facilitate move-out processes
KPIs for this role:
Service Request score
House inspection work score
Paid rent payment bill score
Owner app download score
Tenant app download score
App Engagement /Document upload
Google rating score
Move in / Move out Inspection score
Requirements:
Strong communication and problem-solving skills
Excellent CRM skills
Strong coordination and time management skills
Proficiency in MS Office, Email, and digital tools
Qualifications:
A graduate in any discipline is preferred
Experience in admin/facility management or contractor-related work is an asset
Minimum 4 years of total work experience in any field is mandatory
Minimum 1 year of customer relationship experience is mandatory
Real estate experience is highly desirable
Compensation:
CTC range 3.5-4.5 LPA (exceptions considered for exceptional candidates)
Incentives based on performance
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