Senior Operations Executive

4 weeks ago


Mumbai, Maharashtra, India Expertia AI Full time

About Expertia AI

Expertia AI, a leading innovator in AI solutions, is seeking a seasoned professional to fill the role of Senior Operations Executive. This position will play a crucial part in driving our customer-centric approach, ensuring seamless interactions with our clients and stakeholders.

Key Responsibilities:

Lead a team of supervisors to deliver exceptional results on the ground

Develop and maintain strong relationships with clients, addressing their needs and concerns

Build and manage a network of third-party contractors for property-related work

Respond to maintenance issues reported by tenants and owners, resolving them efficiently

Schedule property inspections and produce comprehensive reports

Update and maintain databases of daily activities according to company standards

Collect rent, track rent escalation, manage lease terminations, and facilitate move-out processes

KPIs for this role:

Service Request score

House inspection work score

Paid rent payment bill score

Owner app download score

Tenant app download score

App Engagement /Document upload

Google rating score

Move in / Move out Inspection score

Requirements:

Strong communication and problem-solving skills

Excellent CRM skills

Strong coordination and time management skills

Proficiency in MS Office, Email, and digital tools

Qualifications:

A graduate in any discipline is preferred

Experience in admin/facility management or contractor-related work is an asset

Minimum 4 years of total work experience in any field is mandatory

Minimum 1 year of customer relationship experience is mandatory

Real estate experience is highly desirable

Compensation:

CTC range 3.5-4.5 LPA (exceptions considered for exceptional candidates)

Incentives based on performance



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