Cash Application Specialist
7 hours ago
About the Role
We are looking for a talented Cash Application Specialist to join our team at Genpact. In this role, you will be responsible for managing day-to-day operations and maintaining Service Level Agreements (SLA) in the Order to Cash process.
This role involves resolving queries related to cash application and coordinating with customers to ensure smooth transactions. As a Cash Application Specialist, you will be responsible for identifying and resolving unidentified cash discrepancies and leading the end-to-end cash application process.
Responsibilities:- Make collection calls to customers, send emails or faxes, or mail hard copies of invoices as requested.
- Process cash applications for invoices at assigned sites, ensuring timely, accurate, and confidential Daily Receipt Reconciliation (DRR).
- Follow up on customer/internal disputes, respond to customer questions, and collaborate with departments to achieve resolutions.
- Reconcile orders with customer books, validate credits/debits, and send collections/refunds as needed.
Compensation Package: $75,000 - $95,000 per year
Requirements: Bachelor's degree in Commerce (B.Com), minimum 1-2 years of meaningful experience in a similar role, and excellent English language skills (verbal and written).
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