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Senior Application Support Specialist

1 month ago

Any Location, India Eleserv Softech Pvt. Ltd Full time
About Eleserv Softech Pvt. Ltd

Eleserv Softech Pvt. Ltd is a leading provider of independent software development and SQA services, specializing in delivering competitive software solutions and QA services across various platforms and domains.

Job Description

We are seeking a highly skilled Senior Application Support Engineer to join our team in New Delhi. The successful candidate will be responsible for providing exceptional application and technical support to internal users in the financial & investment banking domain.

The ideal candidate will have a solid understanding of application support and technical support principles, as well as experience in financial & investment banking domain, particularly Loan Origination Systems (LOS) and Loan Management Systems (LMS).

The successful candidate will be responsible for troubleshooting complex application issues, utilizing strong analytical and problem-solving skills to identify root causes and implement effective solutions.

Key Responsibilities:

  • Provide exceptional application and technical support to internal users in the financial & investment banking domain
  • Troubleshoot complex application issues with a focus on LOS and LMS
  • Utilize strong analytical and problem-solving skills to identify root causes and implement effective solutions
  • Work collaboratively with development teams to ensure seamless application functionality
  • Maintain and update technical documentation
  • Stay up-to-date on the latest technologies and industry trends
  • Contribute to a positive and collaborative work environment

Requirements:

  • Proven experience as an L2 and L3 Application Support Engineer
  • In-depth knowledge of application support and technical support principles
  • Solid understanding of financial & investment banking domain, particularly LOS and LMS
  • Excellent analytical and troubleshooting skills
  • Strong verbal and written communication skills
  • A passion for problem-solving and a proactive approach
  • Relevant IT certifications (a plus)
  • Experience in software development and support
  • Bachelor's degree in Computer Science or a related field

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.