Senior Application Support Specialist
2 days ago
About the Role
Eleserv Softech Pvt Ltd, a leading software development and SQA services provider, is seeking a skilled Senior Application Support Specialist to join their team in New Delhi.
Key Responsibilities
- Provide exceptional application and technical support to internal users in the financial & investment banking domain
- Troubleshoot complex application issues with a focus on Loan Origination Systems (LOS) and Loan Management Systems (LMS)
- Utilize strong analytical and problem-solving skills to identify root causes and implement effective solutions
- Work collaboratively with development teams to ensure seamless application functionality
- Maintain and update technical documentation
- Stay up-to-date on the latest technologies and industry trends
- Contribute to a positive and collaborative work environment
Requirements
- Proven experience as an L2 and L3 Application Support Engineer
- In-depth knowledge of application support and technical support principles
- Solid understanding of financial & investment banking domain, particularly LOS & LMS
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- A passion for problem-solving and a proactive approach
- Relevant IT certifications (a plus)
- Experience in software development and support
- Bachelor's degree in Computer Science or a related field
What We Offer
Eleserv Softech Pvt Ltd offers a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
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