Application Support Specialist

4 weeks ago


Any Location, India Eleserv Softech Pvt. Ltd Full time
Job Title: Senior Application Support Engineer

About the Role:
This is a challenging opportunity for a skilled Senior Application Support Engineer to join our team at Eleserv Softech Pvt Ltd in New Delhi. As a key member of our technical support team, you will be responsible for providing high-quality application support, troubleshooting, and maintaining seamless application functionality.

Key Responsibilities:
• Provide exceptional application and technical support to internal users in the financial & investment banking domain
• Troubleshoot complex application issues with a focus on Loan Origination Systems (LOS) and Loan Management Systems (LMS)
• Utilize strong analytical and problem-solving skills to identify root causes and implement effective solutions
• Work collaboratively with development teams to ensure seamless application functionality
• Maintain and update technical documentation
• Stay up-to-date on the latest technologies and industry trends
• Contribute to a positive and collaborative work environment

Requirements:
• Proven experience as an L2 and L3 Application Support Engineer
• In-depth knowledge of application support and technical support principles
• Solid understanding of financial & investment banking domain, particularly LOS & LMS
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• A passion for problem-solving and a proactive approach
• Relevant IT certifications (a plus)
• Experience in software development and support
• Bachelor's degree in Computer Science or a related field

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