Cloud Support Specialist

3 weeks ago

Any Location, India Nlineaxis Full time
Job Description:

We are seeking a highly skilled Cloud Support Specialist to join our team at Nlineaxis. As a Cloud Support Specialist, you will be responsible for providing technical support to clients using AWS, Azure, and DevOps managed services.

Responsibilities:

• Provide technical support to clients using AWS, Azure, and DevOps managed services.

• Troubleshoot and resolve client issues related to cloud infrastructure, applications, and deployments.

• Manage IT service management (ITSM) processes to ensure efficient incident, problem, and change management.

• Utilize monitoring tools to identify and address issues, optimize performance, and ensure high availability of client cloud environments.

• Proactively identify and address potential issues within client cloud environments before they impact operations.

• Consistently meet and exceed SLAs (Service Level Agreements) by promptly addressing incidents, fulfilling service requests, and meeting performance metrics.

• Automate routine tasks and processes using scripting languages.

• Develop and maintain technical documentation, including standard operating procedures (SOPs) and knowledge base articles.

• Escalate complex issues to senior engineers.

• Collaborate with the sales and account management teams to understand client needs.

• Stay up to date on the latest Cloud and DevOps technologies.

• Participate in on-call rotation and provide off-hours support as needed.

• Demonstrate relentless learning by continuously enhancing skills and knowledge through self-directed learning, training programs, and certifications related to AWS, Azure, ITSM, and cloud technologies.

Qualifications:

• Minimum 3 years of experience in providing technical support for cloud platforms like AWS, Azure, or similar cloud platforms.

• Proven experience with ITSM and ticketing management tools (e.g., FreshService, ServiceNow, Jira).

• Experience with monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Site24x7, Prometheus, Grafana).

• Strong understanding of cloud infrastructure concepts (e.g., compute, storage, networking, cost & security).

• Familiarity with DevOps principles and methodologies.

• Proficiency in Linux commands and shell scripting for system administration tasks, automation, and troubleshooting in cloud environments.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.

• Ability to work independently and as part of a team.

• Excellent problem-solving skills with the ability to troubleshoot complex technical issues

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