Enterprise ServiceNow Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary

We are seeking a highly skilled ServiceNow Administrator to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Main Responsibilities:
  • Incident Management & Resolution
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
    • Perform root cause analysis and implement corrective actions to prevent recurring issues
    • Collaborate with cross-functional teams to ensure timely incident resolution
    • Maintain incident documentation and knowledge base articles
  • System Administration & Maintenance
    • Administer ServiceNow instances with domain separation configurations
    • Assist with system upgrade cycles and release management
    • Develop and execute fix scripts to update system-wide records
    • Perform regular system health checks and preventive maintenance
    • Manage user access, roles, and permissions across separated domains
  • Reporting & Analytics
    • Create and maintain operational dashboards and reports for stakeholders
    • Generate KPI reports for MSP and NOC operations
    • Develop custom reports to support business requirements
    • Monitor system performance metrics and usage analytics
  • Contact & Configuration Management
    • Maintain accurate contact databases and user records
    • Update and validate CMDB data integrity across domains
    • Manage asset lifecycle processes and documentation
    • Ensure data consistency and quality across all modules
  • MSP & NOC Support
    • Provide technical support for Managed Service Provider operations
    • Support Network Operations Center activities and workflows
    • Configure and customize applications to meet operational requirements
    • Assist with service catalog management and workflow automation

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