Customer Service Team Lead

1 week ago


Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 10,24,000 - ₹ 20,48,000

As a full-time hybrid Customer Service Team Lead, you will be responsible for overseeing the day-to-day operations of the customer service team. Your primary objective is to ensure high levels of customer satisfaction and support.

About the Role

This role offers an exciting opportunity to join a dynamic team and contribute to the success of our organization. The ideal candidate will have strong leadership skills, excellent communication abilities, and proficiency in both Spanish and English.

Key Responsibilities:
  • Manage team performance by addressing customer inquiries, facilitating communication between customers and the company, and delivering exceptional customer service.
  • Direct customer interaction and team management duties.
Requirements:
  • Strong skills in Customer Service, Customer Support, and Customer Service Management.
  • Excellent Customer Satisfaction and Communication skills.
  • Proficiency in both Spanish and English.
  • Previous experience in the healthcare sector is advantageous.
  • Leadership and team management experience are essential.
  • Strong problem-solving skills and ability to work in a hybrid environment.
  • A Bachelor's degree in Business, Communications, or related field is preferred.


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