Chief Architect of Voice Solutions

2 weeks ago

Bengaluru, Karnataka, India beBeeVoiceEngineer Full time US$ 2,00,000 - US$ 2,50,000
Staff Voice Engineer Job Description

We are seeking a highly skilled Staff Voice Engineer to lead our global voice platform, defining architecture standards, driving automation strategies, and delivering scalable solutions for provisioning, monitoring, and optimizing our voice services.

The ideal candidate will have expertise in SIP routing, SIP trunks, calling plans, and VoIP architectures, with the ability to design, code, test, and deploy microservices and APIs for SIP trunk provisioning, routing, and analytics. They will work closely with engineering teams to influence product and platform strategy.

This is a challenging role that requires strong technical skills, leadership abilities, and excellent communication skills. If you are passionate about voice engineering and want to be part of a dynamic team, please read on to learn more about this exciting opportunity.

Job Responsibilities
  • Voice Platform Architecture & Strategy:
    • Define and own end-to-end architecture for SIP trunking, routing, and calling plan services.
    • Establish routing strategies for Least Cost Routing (LCR), redundancy, and carrier optimization.
    • Lead capacity planning and carrier interconnect design to support global scale.
  • Engineering, Automation & Microservices:
    • Contribute to designing, coding, and deploying Spring Boot microservices for voice provisioning, routing management, and real-time monitoring.
    • Develop and maintain REST API endpoints and workflows for SIP trunk onboarding, routing updates, and calling plan automation.
    • Implement event-driven architecture (Kafka, RabbitMQ, etc.) to publish real-time call quality and operational events for analytics.
    • Build automation scripts, pipelines, and integrations to reduce manual intervention in voice services.
  • Observability & Analytics:
    • Define key voice performance indicators (MOS, jitter, packet loss, call setup times) and ensure accurate telemetry collection.
    • Develop analytics dashboards and data pipelines for internal operational teams and customers.
    • Set standards for alerting, SLA reporting, and proactive incident management.
  • Leadership & Mentorship:
    • Serve as technical authority for SIP routing, voice automation, and microservices design.
    • Mentor engineers in voice architecture, coding best practices, and automation frameworks.
    • Influence product and engineering roadmaps to ensure alignment with long-term platform goals.
  • Quality Standards:
    • Set testing and validation strategies for all voice-related services, including failover, routing logic, and interoperability.
    • Code and maintain test automation using tools such as SIPp, custom scripts, and CI/CD integration.
    • Drive continuous improvement in QA, monitoring, and deployment processes.

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