Digital Customer Engagement Lead

2 days ago


Bhavnagar, Gujarat, India beBeeCustomerRelationship Full time ₹ 80,00,000 - ₹ 1,20,00,000

Excell Impex (Gujarat) Pvt. Ltd., a renowned manufacturer and global exporter of herbal hair care, hair color, and skincare products, is seeking a skilled professional for this role.

About This Role

This is a full-time position for a Customer Relationship Management (CRM) Manager located in Ahmedabad.

Main Responsibilities
  • Develop and manage CRM strategies to enhance customer engagement and retention.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Oversee customer communications to ensure effective and timely responses.
  • Coordinate with sales and marketing teams to align efforts and drive business results.
  • Create reports on customer insights to inform business decisions.
  • Manage customer segmentation projects to optimize targeting and outreach.
Requirements
  • Analytical skills to collect, analyze, and interpret complex data sets.
  • Strong communication skills to effectively interact with customers and internal stakeholders.
  • Sales and market segmentation experience to drive business growth.
  • Project management capabilities to prioritize tasks and meet deadlines.
  • Excellent organizational and multitasking abilities to handle multiple responsibilities.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Previous experience in CRM, customer service, or related fields is an asset.


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