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Technical System Specialist
3 weeks ago
About Us
We are an integrated SaaS system that helps organizations manage equity by automating processes, accounting, sharing, and compliance tools built into our platform.
Our team provides valuation services to assist founders in finding their valuation for fundraising and ESOP issuance (409a).
We are seeking a highly-driven Technical Support specialist to join our organization. The ideal candidate will be responsible for providing technical support to users and creating instructions for internal use on our software system.
Key Responsibilities:
- Prepare articles on software features for clients
- Create instruction manuals for internal use
- Develop system designs and internal/external support guides
- Assist in preparing details for new feature development
- Liaise with different teams regarding product development or project details
Requirements:
- Strong educational background in Finance, Accounting, Management, or Business Administration
- 1 year of software/product-related experience (preferred)
- Analytical skills with attention to detail
- Excellent written and spoken English skills
- Strong report writing and research skills
- Good interpersonal, communication, and analytical skills
- Independent, self-motivated, responsible, and diligent
- Passion for software products and researching new technology