Technical Implementation Specialist

3 hours ago

Alleppey, Kerala, India beBeeImplementation Full time ₹ 20,00,000 - ₹ 40,00,000

Job Title: Technical Implementation Specialist

About the Role:

We are seeking a seasoned Technical Implementation Specialist to join our team. As a key member of our implementation team, you will work closely with our sales team to deliver solutions for our customers and own the implementation and onboarding of new clients.

Your Key Responsibilities Will Include:

  • Execute end-to-end implementation of our platform based on solution design
  • Design and implement integrations between our platform and customer's existing software ecosystem
  • Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets
  • Configure our platform according to customer requirements and implement necessary customizations
  • Execute implementation plans and ensure customers go live within promised timeframes
  • Serve as technical point of contact for all implementation-related integrations and technical queries
  • Create technical documentation, integration guides, and implementation runbooks
  • Conduct thorough testing of implementations and integrations before go-live
  • Provide post-implementation technical support and troubleshooting
  • Communicate technical progress and status updates to clients and internal stakeholders
  • Work with Product Development team for technical feedback and post-implementation reviews
  • Identify technical implementation processes that can be automated and work on automation solutions
  • Provide technical consultation for upsell/cross-sell opportunities

Requirements:

To be successful in this role, you will need:

  • A Bachelor's or Master's degree in Engineering, Computer Science, or Technology
  • Minimum 10+ years of mandatory experience in technical implementation of world-class SaaS products
  • Experience with CRM implementations and system integrations preferred

Preferred Qualifications:

The ideal candidate will also have experience with marketing automation and CRM platforms, knowledge of data security and compliance requirements, experience with project management tools and methodologies, certification in relevant technologies (APIs, Cloud platforms, etc.), and experience working with global clients and distributed teams.

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