IT Support Specialist

6 hours ago

Surat, Gujarat, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

  • Manage and resolve incidents efficiently to minimize business disruption, maintaining high levels of service quality.
  • Provide expert support for service desk operations, ensuring timely issue resolution and enhancing user satisfaction.
  • Utilize Service Now platform to track, manage, and report incidents and service requests, streamlining IT processes.
  • Implement and maintain Windows-based systems for optimal performance and security, protecting against potential threats.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow, supporting hybrid work models.
  • Deliver remote desktop support for seamless access to necessary resources, facilitating collaboration and productivity.
  • Collaborate with teams to enhance service delivery and optimize IT processes, promoting a culture of excellence.
  • Analyze incident trends to identify areas for improvement and implement proactive measures, reducing downtime and increasing efficiency.
  • Develop and maintain documentation for IT processes and procedures, ensuring consistency and clarity.
  • Evaluate compliance with industry standards and best practices in the cards and payments domain, driving continuous improvement.
  • Provide training and guidance on IT systems and tools, empowering employees to succeed.
  • Monitor system performance and implement necessary upgrades and patches, ensuring system reliability and stability.

Required Skills and Qualifications

  • Possess strong expertise in incident management and service desk operations, with a focus on customer satisfaction.
  • Demonstrate proficiency in Service Now platform for managing IT services, with experience in tracking and reporting.
  • Have solid experience with Windows systems and networking infrastructure, including implementation and maintenance.
  • Exhibit capability in remote desktop support and troubleshooting, with a focus on delivering excellent user experiences.
  • Show understanding of the cards and payments domain and its IT requirements, with a focus on compliance and regulatory adherence.
  • Display ability to work effectively in a hybrid work environment, with a focus on collaboration and teamwork.
  • Bring excellent communication skills for user support and team collaboration, with a focus on clear and concise communication.

Benefits of this Role

This role offers opportunities for professional growth and development, with a focus on building a talented and diverse team. You will have the chance to work on challenging projects, develop new skills, and make a real impact on our organization.

About this Job

This is an exciting opportunity to join our team as a Service Desk Specialist. We are looking for a highly motivated and experienced individual who can provide exceptional service desk support and drive IT process improvements.

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