Senior Technology Infrastructure Specialist
2 weeks ago
The CMDB Technical Analyst will be part of the Information Management (IM) function. This role works closely with the IT ServiceNow System Admin and all process owners within IT.
As a CMDB Technical Analyst, you will be responsible for administering and executing configuration management changes, ensuring CMDB data integrity & robustness.
This is an international, distributed, and multi-functional team environment where an agile mindset and methodology are applied.
Key performance indicators will be developed to track the health of the CMDB.
Required Skills and Qualifications8-10 years relevant experience in an IT Industry
- 5 years' experience in ServiceNow, with a focus on IT Service Management (ITSM)
- 5 years' experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management), and HAM (Hardware Asset Management) Module
Strong understanding of IT infrastructure and components (servers, networks, applications)
Hands-on experience in CSDM model and lifecycle
BenefitsExperience managing CI data in a ServiceNow CMDB
Excellent communication and collaboration skills
OthersCertified ServiceNow Admin (CSA), CMDB Fundamentals, ITOM Discovery Implementation, and CSDM Fundamental certifications
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