Technological Infrastructure Specialist

1 week ago

Bengaluru, Karnataka, India beBeeSystemAdministrator Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

The primary function of this role is to provide technical support and ensure the smooth operation of end-user devices across the organization.

Key Responsibilities:
  • Identify and resolve technical issues related to Windows, macOS applications, and networking problems to minimize downtime.
  • Troubleshoot network connectivity issues in LAN/WAN environments and implement solutions as needed.
  • Manage software installations and antivirus updates for optimal system performance.
  • Generate reports and dashboards using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools to monitor key performance indicators.
  • Coordinate the installation of client- and department-specific applications and systems.
  • Escalate complex issues to senior team members or specialists as required.
  • Monitor the onboarding pipeline and ticket queues to ensure timely resolution of requests according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
Required Skills and Qualifications:
  • Proficient technical skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Technical expertise in Mobile Device Management tools like Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools such as Netskope WebGateway, Bitdefender, and Indefend.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking protocols (TCP/IP, DNS, etc.).
  • Proficient in system maintenance, including updates and patch management.
  • Strong analytical skills to effectively diagnose and resolve hardware and software issues.

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