
Payroll Operations Specialist
4 days ago
We are seeking a detail-oriented Payroll Operations Specialist to join our team. As a key member of our payroll operations department, you will be responsible for accurately and efficiently processing client payroll data.
Responsibilities:
- Read, understand, and analyze client processes as per business rules.
- Execute the full range of process accurately and timely.
- Escalate issues and seek advice when faced with complex issues/problems.
- Follow work instructions while processing.
- Highlight any anomalies in work instructions/process documentation to SME/Leads.
- Participate in client conference calls and manage appropriate documentation.
- Perform root cause analysis on issues faced and suggest corrective action.
- Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
- Maintain the security and confidentiality of client data.
- Actively participate in team activities and organizational initiatives.
Requirements:
- Bachelor's degree (any discipline).
- Business experience with a payroll management background.
- Strong customer orientation with high responsiveness to urgent requests.
- Resilient and able to work under pressure.
- Organization and prioritization skills to deliver as per deadlines.
- Attention to detail and quality-driven in communications and system transactions.
- Demonstrate high levels of confidentiality.
- Teamwork and collaboration.
- Multi-cultural awareness.
Benefits:
- Flexibility to work in shifts (night shifts).
Note: Please note that this job description is subject to change based on business requirements.
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