Technical Support Expert

4 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers through various channels.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer issues using your technical expertise and knowledge base
  • Escalate complex issues to senior team members as needed
  • Document all customer interactions and resolutions for future reference

Requirements:

To be successful in this role, you will need:

  • 2-5 years of experience in a similar role
  • A degree in Computer Science, Electronics, or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities

Preferred Qualifications:

We are looking for candidates with:

  • Experience working in a 24/7 rotational shift environment
  • Strong typing skills (at least 50 words per minute)
  • Ability to multi-task and prioritize tasks effectively

Benefits:

We offer a competitive salary and benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) matching program
  • Generous paid time off

Others:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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