Infrastructure Support Professional

1 week ago

Guntur, Andhra Pradesh, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000
Network Infrastructure Support Specialist

About the Role:

We are seeking a skilled Network Infrastructure Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our network infrastructure.

Responsibilities:

  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool: Identify the fault, assign severity, follow troubleshooting procedures, and ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required
  • Coordinate with L2 engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report
  • Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  • Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  • Add new network devices into the network and ensure they are recorded in the asset management system
  • Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
  • Follow up for RMA replacements

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