Support Professional

15 hours ago


Guntur, Andhra Pradesh, India beBeeWooCommerce Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Role

We are seeking a skilled professional to join our team as a Customer Support Executive.

The ideal candidate will have a minimum of 1 year of experience in customer support, preferably with WordPress and WooCommerce.

  • Troubleshoot and resolve complex issues with confidence.
  • Communicate effectively and patiently with customers via tickets, email, and live chat.
  • Identify recurring issues and provide feedback to the development team to improve products.
  • Ensure plugin documentation is up-to-date with new features.
  • Manage tickets efficiently using FreeScout or similar customer support tools and collaborate on Github.
About The Position

This role offers an exciting opportunity to work with a leading provider of WooCommerce plugins trusted by over 200,000 stores worldwide.

As a key member of our team, you will be responsible for delivering prompt, polite, and solution-driven support to our customers.

Requirements

To succeed in this role, you should possess:

  • Strong knowledge of WordPress, including troubleshooting, debugging, database management, and plugins.
  • Hands-on experience with WooCommerce.
  • Familiarity with AI tools for smarter support is a plus.


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