International Voice Process Team Member
3 days ago
**Job Title:** International Voice Process Team Member
We are seeking a highly motivated and enthusiastic individual to join our team as an International Voice Process Team Member. This is an excellent opportunity for freshers looking to kick-start their careers in the BPO sector.
**About the Role:
- This position involves handling inbound and outbound calls from international customers, addressing inquiries, and providing solutions through effective communication and problem-solving skills.
- You will be the first point of contact for our international customers, ensuring exceptional support and service over the phone.
**Key Responsibilities:
- Maintain accurate records of customer interactions in the system.
- Collaborate with team members and other departments to resolve customer problems efficiently.
- Stay updated on the company's products and services to provide accurate information to customers.
- Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and quality assurance standards.
**Requirements:
- Education: Bachelor's degree (any stream) or equivalent.
- Language Proficiency: Excellent verbal and written communication skills in English. Knowledge of additional languages is a plus.
- Technical Skills: Basic computer skills and familiarity with CRM systems are preferred.
**Benefits:
- Competitive salary: ₹15,000 - ₹20,000 per month.
- Comprehensive training program for skill development.
- Opportunities for career growth and advancement.
- Health and wellness programs.
- Friendly and dynamic work environment.
The ideal candidate should have strong interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.
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