Automobile Service Champion

2 weeks ago


Bengaluru, Karnataka, India 2coms Full time
About 2coms

2coms is an Indian multinational ridesharing company operating in multiple business verticals, including financial services and cloud kitchens.

Job Overview

We are seeking a skilled Automobile Service Champion to join our team at the Experience Centre in Bangalore. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring timely repair of vehicles.

About the Role

The Automobile Service Champion will be responsible for handling customer service requests, diagnosing vehicle issues, and performing repairs. Key responsibilities include:

Customer Handling
  • Receiving customers with a smile and greeting them with professionalism and courtesy.
  • Verifying service requests, capturing customer feedback, and updating the system.
  • Engaging in conversational skills for telephonic and face-to-face discussions.
  • Communicating repair updates to customers.
Diagnosis
  • Analyzing and diagnosing vehicle issues to identify required repairs.
  • Updating diagnosis reports in the Workshop Management System (WMS).
  • Performing repairs and final inspections.
System Handling
  • Tracking customer complaints in Zendesk and updating the system in real-time.
  • Operating the Workshop Management System (WMS) and ensuring 100% adherence.
  • Updating operational status and ETA in both CRM and WMS systems.
  • Checking vehicle health in the Telematics Command Centre for deep diagnosis.
Technical Repairs
  • Being fully equipped with knowledge on OLÁ scooter repair and maintenance.
  • Repairing or replacing scooter parts as needed.
  • Staying updated on OLA technical curricular news bulletin on EV.
Process and Operational
  • Ensuring process adherence at the Experience Centre and clearly marking bays for vehicles/scooters.
  • Invoicing and payment collections.
  • Ensuring bays are free from foreign materials and fit for serviceability.
Parts Operation
  • Auditing inventory and ensuring system and physical inventory are the same.
  • Performing GRN and maintaining inventory at the Experience Centre.
  • Ensuring warranty part reverse logistics to the Mother Workshop.
Safety and Compliance
  • Wearing uniform and protective gear while repairing scooters.
  • Using protective gear and proper handling of tool kits while repairing scooters.
  • Ensuring fire-fighting equipment is in place for fire handling.
Requirements
  • Only male candidates.
  • Minimum qualification: 12th diploma/ITI/graduation/post-graduation.
  • Minimum experience: 1 year in the automobile industry in the service sector.
Benefits

We offer a competitive salary package up to ₹2.76 LPA, including PF and ESIC benefits.



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