Automobile Service Champion
4 weeks ago
About the Role:
We are seeking a skilled Automobile Service Champion to join our team at 2coms. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the highest quality repairs for our customers.
Key Responsibilities:
1. Customer Handling
• Receive customers with a smile and greet them with politeness, courtesy, and professionalism.
• Verify service requests made by customers and capture VOC (Voice of Customer) and update in the system.
• Communicate with customers about repair updates.
2. Diagnosis
• Analyze and diagnose scooters to identify the number and type of repairs applicable.
• Update diagnosis reports in the WMS (Getafix) system.
• Perform repairs and final inspections on vehicles if desired repairs are performed as per customer VOC.
3. System Handling
• Track customer complaints in Zendesk and update the system on a live basis.
• Operate the Workshop Management System (Getafix) and ensure 100% adherence.
• Update operational status and ETA on a timely basis in both CRM and WMS systems.
• Check for scooter health in Telematics Command Centre for deep diagnosis.
4. Technical Repairs
• Service Champions should be fully equipped with knowledge on OLA Scooters.
• Be able to repair/replace all parts of the scooter.
• Ensure they are updated on OLA technical curricular news bulletins on EV.
5. Process and Operational
• Process adherence at Experience Centre and ensure bays are clearly marked for vehicles/scooters.
• Invoicing and payment collections.
• Ensure bays are free from any foreign materials and fit for serviceability.
6. Parts Operation
• Audit inventory and ensure system and physical inventory are the same.
• Perform GRN and maintain inventory at Experience Centre.
• Ensure warranty part reverse logistics to the Mother workshop.
7. Safety and Compliance
• Wear uniform and protective gear while repairing scooters.
• Use protective gear and proper handling of tool kits while repairing scooters.
• Ensure firefighting equipment is in place to ensure fire handling.
Requirements:
• Only male candidates.
• Minimum qualification: 12th diploma/ITI/graduation/post-graduation.
• Minimum experience: 1 year in an automobile industry in the service sector.
Benefits:
Up to 2.76 LPA CTC including PF and ESIC.
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