Automobile Service Champion

2 weeks ago


Bengaluru, Karnataka, India 2coms Full time
Job Title: Automobile Service Champion

About the Role:
We are seeking a skilled Automobile Service Champion to join our team at 2coms. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the highest quality repairs for our customers.

Key Responsibilities:
1. Customer Handling
    • Receive customers with a smile and greet them with politeness, courtesy, and professionalism.
    • Verify service requests made by customers and capture VOC (Voice of Customer) and update in the system.
    • Communicate with customers about repair updates.

2. Diagnosis
    • Analyze and diagnose scooters to identify the number and type of repairs applicable.
    • Update diagnosis reports in the WMS (Getafix) system.
    • Perform repairs and final inspections on vehicles if desired repairs are performed as per customer VOC.

3. System Handling
    • Track customer complaints in Zendesk and update the system on a live basis.
    • Operate the Workshop Management System (Getafix) and ensure 100% adherence.
    • Update operational status and ETA on a timely basis in both CRM and WMS systems.
    • Check for scooter health in Telematics Command Centre for deep diagnosis.

4. Technical Repairs
    • Service Champions should be fully equipped with knowledge on OLA Scooters.
    • Be able to repair/replace all parts of the scooter.
    • Ensure they are updated on OLA technical curricular news bulletins on EV.

5. Process and Operational
    • Process adherence at Experience Centre and ensure bays are clearly marked for vehicles/scooters.
    • Invoicing and payment collections.
    • Ensure bays are free from any foreign materials and fit for serviceability.

6. Parts Operation
    • Audit inventory and ensure system and physical inventory are the same.
    • Perform GRN and maintain inventory at Experience Centre.
    • Ensure warranty part reverse logistics to the Mother workshop.

7. Safety and Compliance
    • Wear uniform and protective gear while repairing scooters.
    • Use protective gear and proper handling of tool kits while repairing scooters.
    • Ensure firefighting equipment is in place to ensure fire handling.

Requirements:
• Only male candidates.
• Minimum qualification: 12th diploma/ITI/graduation/post-graduation.
• Minimum experience: 1 year in an automobile industry in the service sector.

Benefits:
Up to 2.76 LPA CTC including PF and ESIC.

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