Automobile Technician
4 weeks ago
About the Role:
We are seeking a skilled Automobile Service Champion to join our team at 2coms. As an Automobile Service Champion, you will be responsible for providing exceptional customer service to our clients, ensuring their vehicles are repaired efficiently and effectively.
Key Responsibilities:
1
Customer Service and Communication
- Provide excellent customer service to our clients, responding to their inquiries and resolving any issues in a timely manner.
- Communicate effectively with customers about repair updates, providing them with clear and concise information about the status of their vehicle.
2
Vehicle Diagnosis and Repair
- Diagnostics and repair of vehicles to identify and address any issues, ensuring that our clients receive high-quality service.
- Maintain accurate records of vehicle repairs and updates, ensuring that our systems are up-to-date and efficient.
3
System Handling and Operational Efficiency
- Operate our Workshop Management System (WMS) and ensure that all operational processes are followed efficiently and effectively.
- Update operational status and ETA in both CRM and WMS systems, ensuring that our clients receive accurate and timely information.
4
Technical Knowledge and Skills
- Stay up-to-date with the latest technical knowledge and skills, ensuring that our team is equipped to provide the highest level of service to our clients.
- Maintain a deep understanding of our vehicle's health, identifying and addressing any issues that may arise.
5
Process Adherence and Invoicing
- Ensure that all processes are followed efficiently and effectively, ensuring that our clients receive high-quality service.
- Invoicing and payment collections, ensuring that all financial transactions are handled accurately and efficiently.
6
Inventory Management and Parts Operation
- Audit the inventory and ensure that our system and physical inventory are accurate and up-to-date.
- Perform GRN and maintain inventory at our experience centre, ensuring that our stock levels are optimal.
7
Safety and Compliance
- Ensure that all safety and compliance procedures are followed, wearing uniform and protective gear while repairing vehicles.
- Use protective gear and handle tool kits properly while repairing vehicles, ensuring that our team members are safe and efficient.
Requirements
- Only male candidates are eligible for this role.
- Minimum qualification: 12th+diploma/ graduation/post graduation.
- Experience: Minimum 1 year in the automobile industry in the service sector.
BenefitsUp to 19000 CTC including PF+ ESIC
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