Automobile Service Champion
2 weeks ago
We are seeking a highly skilled Automobile Service Champion to join our team at 2coms. In this role, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in automobile repairs.
About the Role:
As an Automobile Service Champion, you will be the face of our company, interacting with customers and providing them with a positive experience. You will be responsible for receiving customer service requests, diagnosing issues, and performing repairs. You will also be required to update the system with customer information and communicate repair updates to customers.
Key Responsibilities:
- Customer Handling: Receive customer service requests, capture VOC, and update the system.
- Diagnosis: Analyze and diagnose automobile issues, update diagnosis reports, and perform repairs.
- System Handling: Track customer complaints, operate the Workshop Management System, and update operational status.
- Technical Repairs: Service Champions should be equipped with knowledge on OLA Scooter, repair/replace parts, and update on OLA technical curricular.
- Process and Operational: Adhere to process, ensure bays are clearly marked, and perform invoicing and payment collections.
- Parts Operation: Audit inventory, perform GRN, maintain inventory, and ensure warranty part reverse logistics.
- Safety and Compliance: Wear uniform and protective gear, use protective gear, and ensure fire fighting equipment is in place.
Requirements:
- Only male candidate.
- Minimum Qualification: 12th+diploma/ graduation/post graduation
- Experience: Minimum 1 year in an automobile industry in service sector.
Benefits:
Up to 19000 CTC including PF+ ESIC
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