Client Service Representative

1 day ago


Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Client Service Representative

Role Overview:

We are seeking a skilled Client Service Representative to provide exceptional customer service and support to our international clients.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information and effective solutions within agreed timelines.
  • Ensure a positive customer experience through active listening and empathy.
  • Maintain quality standards and follow established protocols.
  • Document all interactions accurately in the CRM system.
  • Collaborate with team members and escalate issues as needed.
  • Meet performance metrics such as AHT, FCR, and CSAT.

Requirements:

  • Minimum 1 year of experience in international customer service (freshers with excellent communication skills may also apply).
  • Ability to work night shifts/rotational shifts.
  • Graduate degree preferred; undergraduate candidates can also apply.

Benefits:

  • Opportunity to work with an international client base.
  • Chance to develop customer service skills and expertise.
  • Collaborative and dynamic work environment.

How to Apply:

  • Please submit your resume and cover letter for consideration.
  • We look forward to reviewing your application.


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