
Business Development Manager
4 days ago
The ideal candidate will oversee day-to-day operations of a branch, ensuring smooth functioning and high standards of customer service.
- Manage inventory, stock levels, download stock report and ensure proper display of jewelry.
- Update staff attendance report in our management system.
- Reserve minimum cash and ensure excess cash is deposited to the respective account.
- Drive sales and marketing initiatives to achieve targets and maximise revenue.
- Plan and execute promotional activities and events to drive sales.
- Maintain outstanding store condition and visual merchandising standards.
- Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalised interactions.
- Gather and analyse customer feedback to identify areas for improvement and opportunities to enhance customer delighted experience.
- Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction and maximising customer lifetime value.
- Prepare marketing calendar for the month and type of activity based on branch catchment area.
- Utilise market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth.
- Generate leads through targeted campaigns, outreach efforts and networking activities to increase new customer acquisition.
- Lead and manage a team of sales associates, administrative staff and support personnel.
- Provide guidance, training and motivation to ensure high performance and productivity levels.
- Recruit, train and supervise branch staff.
- Review sales executive performance providing specific feedback on their performance.
- Highlight notable achievements and contributions made by each sales executive.
- Identify and commend each sales executive strengths and positive attributes.
- Address areas where sales executive can improve.
- Provide guidance and support to improve their area.
- Manage branch budget effectively, controlling expenses while maximising profitability.
- Monitor branch expenses and budgets.
- Analyse financial reports and take corrective actions as needed.
- Ensure compliance with all relevant regulations and company policies regarding safety, security and legal requirements.
- Implement security measures to safeguard assets and prevent theft or loss.
- Maintain a safe and secure environment for staff and customers.
- Implement security measures to prevent theft and ensure safety of assets.
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