PEO Operations Manager
1 month ago
Rippling is seeking a highly skilled PEO Operations Manager to join our team. As a key member of our customer operations team, you will be responsible for executing client onboarding processes and ensuring ongoing regulatory compliance with various federal, state, and local agencies.
This is an exciting opportunity to design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation.
Key responsibilities include:
- Leading and supervising operations team by overseeing registrations and account maintenance with government agencies to support customer acquisition activities
- Overseeing day-to-day operations of the PEO (+ASO)
- Developing and implementing operational strategies
- Serving as a primary agency contact, ensuring satisfaction and efficiency of communication
- Ensuring compliance with laws and regulations
- Identifying and implementing process improvements
- Utilizing technology for efficiency gains
- Implementing quality assurance processes
- Communicating with stakeholders and providing reports
- Using our internal software tools to analyze data about prospective customers to provide sales with information required to prepare sales proposals
- Reviewing and processing inbound escalations, or otherwise areas of challenge
- Providing constructive feedback to managed ICs
- Working with R&D to improve customer onboarding processes through automation
Requirements include:
- Three to five years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
- Strong English communication skills (written and verbal)
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
- Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
- Grit and patience, since you'll have to deal with U.S. government agencies
- Ability to work U.S. hours (Pacific time zone - PST)
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