PEO Operations Manager
4 weeks ago
Rippling is a leading technology company that simplifies HR, IT, and Finance by bringing together all workforce systems into one platform. This innovative approach enables businesses to manage and automate every aspect of the employee lifecycle, from onboarding to offboarding. With Rippling, companies can streamline processes, reduce costs, and improve overall efficiency.
About the Role
We are seeking a highly skilled PEO Operations Manager to join our team. This key role will be responsible for executing client onboarding processes, ensuring ongoing regulatory compliance with various federal, state, and local agencies. The successful candidate will work closely with cross-functional teams to design scalable processes, minimize operational burdens, and drive business growth. This is an exciting opportunity to become a foundational member of our customer operations team and make a significant impact on our company's performance.
Responsibilities
- Lead and supervise operations team to oversee registrations and account maintenance with government agencies.
- Oversee day-to-day operations of the PEO (+ASO).
- Develop and implement operational strategies to drive business growth.
- Serve as primary agency contact to ensure satisfaction and efficiency of communication.
- Ensure compliance with laws and regulations.
- Identify and implement process improvements to increase efficiency and effectiveness.
- Utilize technology to gain efficiency and improve customer experience.
- Implement quality assurance processes to ensure high-quality results.
- Communicate with stakeholders and provide regular reports.
- Analyze data to provide insights for sales proposals and drive business growth.
Requirements
- 3-5 years of experience in an operational role, such as payroll operations, regulatory operations, or support operations.
- Strong English communication skills (written and verbal).
- Strong project management and organizational skills, with high attention to detail and excellent work product.
- Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization. Familiarity with JIRA/Confluence, Slack, and HRIS systems is a plus.
- Grit and patience, as you will work with U.S. government agencies.
- Ability to work U.S. hours (Pacific time zone - PST).
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