Senior Contact Center Engineer

1 week ago

Vadodara, Gujarat, India beBeeEngineering Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Career Opportunity in Contact Center Engineering

As a seasoned contact center engineer, you will play a pivotal role in designing and implementing robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions.

This role requires technical leadership to analyze business requirements and create detailed design documents, highlevel and lowlevel diagrams, and integration plans.

Key Responsibilities:
  • Design Architecture: Develop and implement cuttingedge Cisco UCCE and CVP architectures that ensure seamless operation with existing telephony and network environments.
  • Implementation Configuration: Lead or participate in the installation configuration and deployment of UCCE and CVP components, including ICM PGs Call Servers Gateways Media Servers Finesse, and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics, and other enterprise solutions.
  • Scripting Application Development: Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice, and intelligent call distribution.
  • Support Troubleshooting: Provide tier3 support for complex issues investigate root causes, and resolve incidents involving UCCE CVP, and related technologies.
  • Performance Monitoring Optimization: Monitor system health performance metrics, and call flows Proactively identify bottlenecks capacity issues, and opportunities for optimization.
  • Upgrades Patching: Plan test, and execute upgrades patches, and migrations for UCCE and CVP platforms Ensure compliance with security regulatory, and organizational standards.
  • Documentation: Maintain comprehensive documentation including configurations topologies change management records, and knowledge base articles.
Preferred Qualifications:
  • Cisco UCCECVP certification
  • CCNP Collaboration CCIE Collaboration or equivalent certifications
  • Experience with cloudbased contact center solutions Webex Contact Center Amazon Connect Genesys Cloud etc
  • Knowledge of DevOps practices and automation tools Ansible Python PowerShell
  • Experience with multimedia routing outbound campaigns, and WFMWFO integrations
  • ITIL v3 or v4 Foundation certification or equivalent process knowledge
  • Familiarity with PCIDSS GDPR HIPAA, or other compliance frameworks
Benefits:
  • Technical Leadership Opportunities
  • CustomerFocus Approach
  • Adaptability Comfortable with Change
  • Attention to Detail
  • Initiative Demonstrates Strong Ownership
  • Collaboration Valuing Input from CrossFunctional Teams
Key Technologies and Tools:
  • Cisco UCCE ICM Finesse CUIC PGs
  • Cisco CVP and VXML Server
  • Cisco Unified Communications Manager CUCM
  • Cisco Voice Gateways ISRASR series
  • SIP H323 QoS TCPIP
  • ICM scripting VXML JavaJavaScript
  • Database Integration SQL Oracle etc
  • CRM Integration Salesforce Dynamics ServiceNow
  • Monitoring and Reporting Tools CUIC RTMT Prognosis etc
  • Security and Compliance Tools
  • Project Management and Documentation Tools JIRA Confluence SharePoint

  • Senior Contact Center Solutions Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeCloud Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

    Genesys Cloud Contact Center ExpertThis role involves working closely with stakeholders to ensure the contact center infrastructure meets business outcomes and evolves with market trends.Design and Engineering: Establishing standards, supporting development and implementation activities for new functionality.Operations and Maintenance: Managing operational...

  • Contact Centre Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeCiscoEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Cisco UCCE CVP EngineerWe are seeking an experienced and skilled Cisco UCCE CVP engineer to join our team. The ideal candidate will have a strong background in designing and implementing robust Cisco UCCE and CVP architectures.The successful candidate will be responsible for analyzing business requirements, designing high-performing contact center...

  • Data Center Electrical Engineer

    6 days ago

    Vadodara, Gujarat, India beBeeElectrical Full time ₹ 15,00,000 - ₹ 20,00,000

    Electrical Engineer for Data Center ProjectsThis is a challenging role that requires strong technical expertise in electrical engineering, specifically in the design of data center projects. The ideal candidate will have hands-on experience with building automation systems, fire alarm systems, and security systems.Key Responsibilities:

  • Senior Data Center Operations Manager

    1 week ago

    Vadodara, Gujarat, India beBeeData Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Senior Data Center Operations ManagerJob Summary:The ideal candidate will have a proven track record of managing data center operations, ensuring reliability and efficiency. They will be responsible for leading a team to execute planned and unplanned activities within timelines while maintaining effective communication.The role involves tracking...

  • Senior Systems Engineer

    2 weeks ago

    Vadodara, Gujarat, India beBeeDataCenter Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionWe are seeking a skilled professional to design, configure, program, install, and troubleshoot HVAC Controls and Electrical SCADA systems in our data centers.This role involves developing project scope of work, schedule, budget, and level of efforts to customer requests. The ideal candidate will have experience managing scope, schedule,...

  • Policy Center Software Engineer

    1 week ago

    Vadodara, Gujarat, India beBeeSoftware Full time ₹ 28,80,000 - ₹ 36,00,000

    Guidewire Policy Center SpecialistWe are seeking a skilled Policy Center Software Engineer to join our team. This is a full-time on-site role based in Bengaluru, where you will be responsible for the configuration, development, and maintenance of the Guidewire Policy Center application.Daily Tasks:Analyzing business requirements to create technical...

  • Team Lead, Data Center Engineer

    2 weeks ago

    Vadodara, Gujarat, India Navaera Software Services Private Limited Full time ₹ 20,00,000 per year

    About NavaeraNavaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services designed to empower financial organizations to improve business operations, regulatory compliance, corporate responsibility, risk management, and employee collaboration, ultimately gaining competitive advantages. The privately...

  • Highly Experienced Data Center Networking Specialist

    2 weeks ago

    Vadodara, Gujarat, India beBeeNetwork Full time ₹ 30,00,000 - ₹ 45,00,000

    Job Title: Senior Network Infrastructure EngineerLocation: RemoteDuration: 3 to 6 Months (Contract Basis)Job Summary:We are seeking a highly experienced Senior Network Infrastructure Engineer with 7–8 years of overall experience in networking and strong hands-on exposure to Cisco Tetration for a remote contract position. The engineer will be responsible...

  • Senior Technical Consultant

    2 weeks ago

    Vadodara, Gujarat, India beBeeTelecom Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Overview:This role is an exciting opportunity to develop technical expertise and problem-solving skills in a fast-paced environment.The successful candidate will have a strong understanding of systems maintenance, licensing, configurations, and disaster recovery. They will also possess a fair understanding of network basics and be able to work...

  • Senior Mechanical Design Engineer

    2 weeks ago

    Vadodara, Gujarat, India Hitachi Full time

    Location Vadodara Gujarat India Job ID R0073842 Date Posted 2025-01-10 Company Name HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession Job Category Engineering Science Job Schedule Full time Remote No The opportunity Mechanical Engineering researches plans designs and develops mechanical products and systems such as...