Key Customer Service Position

2 weeks ago

NoidaGreater NoidaDelhiDelhi NCR, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

We are seeking a passionate and goal-oriented Customer Support professional to fill a key role in our organization.

The ideal candidate will possess strong communication skills, a customer-centric mindset, and experience in customer support, preferably in software, IT, or internet-based services.

  • Develop in-depth knowledge of our products and services to effectively assist customers.
  • Provide prompt, professional, and accurate support across chats, emails, and calls.
  • Aim for high First Contact Resolution (FCR) in all interactions.
  • Address customer inquiries around product information, orders, delivery status, complaints, returns, and warranties.
  • Manage support tickets with clear and well-written responses.
  • Meet daily and weekly performance targets, both individually and as a team member.
  • Share insights and feedback with the team to improve customer experience and internal processes.
Required Skills and Qualifications
  • 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.
  • Strong written and verbal communication skills.
  • Ability to manage time effectively and handle multiple tasks.
  • Comfortable working with basic software tools and platforms (tech-savvy preferred).
  • A willingness to learn, adapt, and grow in a dynamic environment.
Employee Benefits
  • Supportive and collaborative team culture.
  • Opportunities to grow and develop professionally.
  • Work with a purpose-driven brand that values customer satisfaction.

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