Career Opportunities for Candidate Support Specialists

5 days ago

Lucknow, Uttar Pradesh, India beBeeCandidateSupport Full time ₹ 14,00,000 - ₹ 28,00,000

**Job Role:** Candidate Support Specialist

We are seeking a highly motivated and detail-oriented professional to manage candidate communications, verify documentation, and ensure that all candidate interactions are handled with professionalism and empathy.

Responsibilities include:

  • Act as a champion for candidates, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

**What We Offer:**

At our organization, we provide a range of benefits, including health insurance, remote work options, and opportunities for growth and development.

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