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Director of Cleanliness Services

3 weeks ago

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Job Overview:

The Housekeeping Director will be responsible for implementing and maintaining exceptional standards of cleanliness, presentation, and maintenance across all properties.

This role involves developing housekeeping procedures, conducting property audits, advising Unit Facility Managers on process flows, and ensuring brand compliance across locations.

The incumbent will act as a strategic partner to unit leadership, providing operational support, training, and performance evaluations to enhance member and guest experience.

Key Responsibilities:

  • Develop and standardize housekeeping policies, procedures, and checklists across all properties.
  • Conduct regular property inspections, including snag lists for guest spaces, back-of-house, and public areas, and ensure timely closure of pending items.
  • Advise and guide Unit Facility Managers on best practices, process flows, resource allocation, and vendor management.
  • Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
  • Collaborate with Engineering and Operations teams to address maintenance issues identified during inspections.
  • Monitor facility management processes across properties, optimizing manpower, inventory control, and chemical usage without compromising quality.
  • Support recruitment, on-boarding, and training of facility staff at unit level, ensuring skill development and service excellence.
  • Analyze member and guest feedback related to housekeeping and initiate corrective measures.
  • Provide periodic reports to leadership on housekeeping performance, snag closure rates, and brand compliance scores.
  • Stay updated on industry innovations in cleaning equipment, materials, and sustainable housekeeping practices to recommend upgrades.

Requirements:

  • Demonstrated expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
  • Strong attention to detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
  • Excellent leadership and coaching skills to influence and guide unit-level teams.
  • Proficiency in snag list creation and follow-up tracking tools.
  • Strong coordination skills across multiple properties, with the ability to prioritize tasks effectively.
  • Proficiency in vendor management, including vendor negotiation, performance monitoring, and cost optimization.
  • Knowledge of sustainable cleaning solutions and modern housekeeping technology.

Qualifications:

  • Bachelor's degree in Hotel Management or related field.
  • 8–12 years' experience in housekeeping leadership within luxury hospitality.
  • Multi-property or corporate-level experience preferred.