Director Workforce Management

3 days ago

Amrāvati, Maharashtra, India beBeeWorkforce Full time
Job Title: Director Workforce Management

A highly motivated and strategic leader is sought to drive workforce management excellence. The ideal candidate will have a strong background in operations management and a proven track record of leading high-performing teams.

The Director Workforce Management will be responsible for developing and implementing effective workforce management strategies that align with business objectives. This will involve analyzing historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.

  • Responsibilities:
  • Develop and implement workforce management strategies to meet the business objectives of the organization.
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices. Leverage technology to automate and streamline processes.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Analyze workforce data to identify trends, variances, and areas for improvement.
  • Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.
  • Serve as the primary point of contact for workforce management-related matters with clients.
  • Ensure that workforce management practices align with client expectations and contractual obligations.
  • Identify and implement best practices in workforce management to drive efficiency and effectiveness.
  • Lead initiatives to improve workforce planning processes, tools, and methodologies.
  • Stay current with industry trends and advancements in workforce management technologies and practices.

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